{"id":26150,"date":"2023-11-19T18:09:11","date_gmt":"2023-11-19T17:09:11","guid":{"rendered":"https:\/\/ratatamkids.com\/faq\/"},"modified":"2024-12-05T14:16:42","modified_gmt":"2024-12-05T13:16:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/ratatamkids.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
I’m a retailer and I’d like to be listed on your retailer card. How do I go about it? <\/strong>

We’re delighted to have you as one of our retail partners<\/strong>, and we’ll be happy to include you on our map with points of sale<\/a> on our website.
Just send an e-mail to Manon, manon@ratatamkids.com<\/a><\/em> with:
your store’s name
your store’s address
your store’s e-mail address
your store’s telephone number<\/p> <\/div>

I’m a professional and I’d like to place an order. How do I go about it? <\/strong>

If you are a professional and would like to place a B2B order.
Nothing could be simpler, just send an e-mail to Manon, manon@ratatamkids.com<\/a> with: your company information and contact details, and you will receive your login and password by e-mail.
Free shipping from 600\u20ac<\/strong>.<\/p> <\/div>

I’d like to find a store that carries Ratatam products. How do I go about it?<\/strong>

Simply go to the bottom of our home page and click on the “Points of sale”<\/strong> tab. There you’ll find an interactive map showing all the partner stores where our products are available. <\/p> <\/div>

Where do our products come from?<\/strong>

You can find the place of manufacture on all our products.
A little extra at Ratatam Kids, we favor French production<\/strong> for our articles and packaging, and we carefully select certain privileged partners<\/strong> for production know-how based in Asia and Europe.
A large selection of our products are Made In France<\/strong>!<\/a><\/p> <\/div>

A few flakes on the surface of my ball, why?<\/strong>

Don’t worry, our balloons are made in France and are safe for children. The glitter is food-grade.
When the balloon is manufactured, the glitter is injected into the material<\/strong>, so a surplus of glitter may be found on the surface of the balloon.
After a few uses, there should be no glitter left on the surface.
On the summer sheep range or shell balloons<\/strong>, which are manufactured in a different way, this problem does not arise because the sequins are injected inside<\/strong> the balloons.<\/p> <\/div>

How do I return my order?<\/strong>

Find out more about our returns on the “Returns” page<\/a>.<\/p> <\/div>

My phantom balloon no longer glows. What can I do?<\/strong>

The Phosphorescent Ghost Balloon<\/strong> is designed to glow in the dark after being exposed to light. After a while, its glow may fade, but don’t panic! This does not mean a malfunction, but simply that the phosphorescent material needs recharging.<\/strong>
To restore your phantom balloon’s luminosity, expose it to a light source for a few minutes.<\/strong> This could be sunlight, a lamp or any other sufficiently powerful light. The more light it is exposed to, the more it will regain its ability to glow in the dark. <\/p> <\/div>

How are costumes cut?<\/strong>

One-size-fits-all disguises to accompany your child from infancy through to pre-adolescence.
Suitable for children aged 3 to 8, 10 or 12, depending on the model, they are designed using standardized sizes. <\/strong>
Some of our costumes, such as capes, feature adjustable ties*, velcro and other mechanisms for easy adaptation to all body shapes and sizes.
Skirts and garments with elastic waistbands* are suitable for children aged 3 to 8.
*notified on product sheet<\/p> <\/div>

How do I set up my diabolo?<\/strong>

The diabolo is delivered in its rabbit packaging. Inside, the rods, the rope and the diabolo.
Assemble the rope to the rods and throw your diabolo in the air! <\/p> <\/div>

How do I attach my badge?<\/strong>

Our embroidered patches are designed for your convenience. They’re self-adhesive and iron-on<\/strong>, which means they attach easily to a variety of surfaces.
Simply stick them on your favorite garments, bags or accessories for a personalized look in the blink of an eye. You can also iron them on for a more permanent, long-lasting attachment. <\/p> <\/div>

What should I do if my balloon deflates?<\/strong>

A balloon, like any object inflated with air, will deflate over time. Nothing wrong with that, so to re-inflate it, simply follow this tutorial<\/a>.
The more a balloon is inflated, the more it will bounce! <\/p> <\/div>

Jumping ball, up to what age can my child use it?<\/strong>

At Ratatam Kids, we’re delighted to introduce our adorable jumping balloons designed for little adventurers aged 2 to 8 <\/strong>!
The bigger your child gets, the more you can inflate your jumping ball for even more fun!
Jumping balloons can be inflated to a circumference of around 40 cm.
For toddlers aged 2 to 3:<\/strong> Our jumping balls offer a safe, gentle jumping experience for toddlers. They are specially designed for children aged 2 to 3, with an inflation level adapted to ensure stability and safety during the jump. Your little explorers can develop their balance while having fun.
For Adventurers aged 4 to 8:<\/strong> As your children grow, our jumping balloons grow with them! You can adjust the inflation level according to your child’s age and height. For adventurers aged 4 to 6, inflate the balloon a little more for more dynamic and fun jumps. This allows your children to continue enjoying their jumping ball as they gain confidence and skill.
Easy-grip handles ensure a firm grip, allowing your children to jump with confidence.
Even easier, watch our video tutorial<\/a>! <\/p> <\/div>

My balloon is soft. Is this normal?<\/strong>

Balloons in 10 cm size are small balls designed as manipulative balls, promoting good prehension for the youngest. It’s therefore normal for them to be softer.
The more a balloon is inflated, the more it will bounce.
If you want them to be harder, however, you can inflate them further by following this tutorial<\/a>.<\/p> <\/div>

How long does delivery take?<\/strong>

At Ratatam Kids, we understand how important it is for you to receive your products quickly and safely. That’s why we’re proud to offer you a fast, reliable delivery service.
All your orders are handled with the utmost care by the Papillons Blancs de Lille association<\/strong> and are dispatched via Colissimo within 72 hours of your order.<\/strong>
As soon as your parcel has been dispatched, you’ll receive a<\/strong> Colissimo tracking number<\/strong> by e-mail or telephone, enabling you to follow your delivery in real time.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":52,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26150","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Ratatam Official Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ratatamkids.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Ratatam Official Website\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ratatamkids.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Ratatam Official Website\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Ratatamforhappykids\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-05T13:16:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/\",\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/\",\"name\":\"FAQ - 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L\u00e0, vous trouverez une carte interactive indiquant tous les magasins partenaires o\u00f9 nos produits sont disponibles.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151709587\",\"position\":4,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151709587\",\"name\":\"D'o\u00f9 proviennent nos produits ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sur tous nos produits vous pouvez retrouver leur lieu de fabrication.\u00a0<br\/>Petit plus chez Ratatam Kids, <strong>nous privil\u00e9gions la production fran\u00e7aise<\/strong> pour nos articles et packaging, et nous choisissons avec soin et attention <strong>certains partenaires privil\u00e9gi\u00e9s<\/strong> pour de la production au savoir faire bas\u00e9s en Asie et en Europe.\u00a0<br\/>Une grande s\u00e9lection de nos produits sont <a href=\\\"https:\/\/ratatamkids.com\/categorie-produit\/made-in-france\/\\\"><strong>Made In France<\/strong> !<\/a>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151729645\",\"position\":5,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151729645\",\"name\":\"Quelques paillettes en surface de mon ballon, pourquoi ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ne vous inqui\u00e9tez pas, nos ballons sont fabriqu\u00e9s en France et ne pr\u00e9sentent aucun danger pour les enfants. Les paillettes sont de qualit\u00e9 alimentaire.<br\/>Lors de la fabrication du ballon, <strong>les paillettes sont inject\u00e9es dans la mati\u00e8re<\/strong>, il se peut donc qu\u2019un surplus de paillettes se retrouve \u00e0 la surface du ballon.\u00a0<br\/>Apr\u00e8s quelques utilisations, il ne devrait plus y avoir de paillettes en surface.<br\/><strong>Sur la gamme mouton summer ou des ballons coquillage<\/strong>\u00a0qui sont eux fabriqu\u00e9s d\u2019une autre mani\u00e8re, ce probl\u00e8me ne se pose pas car les paillettes\u00a0<strong>sont inject\u00e9es \u00e0 l\u2019int\u00e9rieur<\/strong>\u00a0des ballons\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151749077\",\"position\":6,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151749077\",\"name\":\"Comment retourner ma commande ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Retrouvez nos informations de retour sur la <a href=\\\"https:\/\/beta.ratatamkids.com\/retours\/\\\">page \\\"Retours\\\"<\/a>.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151802444\",\"position\":7,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151802444\",\"name\":\"Mon ballon fant\u00f4me ne brille plus, que faire ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le <strong>ballon fant\u00f4me phosphorescent<\/strong> est con\u00e7u pour briller dans l'obscurit\u00e9 apr\u00e8s avoir \u00e9t\u00e9 expos\u00e9 \u00e0 la lumi\u00e8re. Apr\u00e8s un certain temps, sa lueur peut s'affaiblir, mais pas de panique ! Cela ne signifie pas un dysfonctionnement, mais simplement que le <strong>mat\u00e9riau phosphorescent a besoin d'\u00eatre recharg\u00e9.<\/strong><br\/>Pour restaurer la luminosit\u00e9 de votre ballon fant\u00f4me, exposez-le \u00e0 <strong>une source lumineuse pendant quelques minutes.<\/strong> Cela peut \u00eatre la lumi\u00e8re du soleil, une lampe ou tout autre \u00e9clairage suffisamment puissant. Plus il est expos\u00e9 \u00e0 la lumi\u00e8re, plus il retrouvera sa capacit\u00e9 \u00e0 briller dans l'obscurit\u00e9\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151809565\",\"position\":8,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151809565\",\"name\":\"Comment sont taill\u00e9s les d\u00e9guisements ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les d\u00e9guisements sont propos\u00e9s en taille unique pour accompagner votre enfant toute leur enfance d\u00e8s tout petit jusqu'\u00e0 leur pr\u00e9-adolescence.\u00a0<br\/><strong>Adapt\u00e9s aux enfants de 3 \u00e0 8, 10 ou 12 ans en fonction du mod\u00e8le, ils sont con\u00e7us \u00e0 partir de tailles normalis\u00e9es.\u00a0<\/strong><br\/>Notons que certains de nos d\u00e9guisements comme les capes sont munis de liens ajustables*, de velcros et d'autres m\u00e9canismes permettant de les adapter facilement \u00e0 toutes les morphologies et tailles.\u00a0<br\/>En ce qui concerne les jupes ou v\u00eatements \u00e0 taille \u00e9lastique*, ces produits conviennent aux enfants de 3 \u00e0 8 ans.\u00a0<br\/>*notifi\u00e9 sur la fiche produit\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151822668\",\"position\":9,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151822668\",\"name\":\"Comment monter mon diabolo ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le diabolo est livr\u00e9 dans son emballage lapin. A l\u2019int\u00e9rieur, les baguettes, la corde et le diabolo.<br\/>Assembler la corde aux baguettes et jeter votre diabolo en l\u2019air !\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151829457\",\"position\":10,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151829457\",\"name\":\"Comment coller mon \u00e9cusson ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nos \u00e9cussons brod\u00e9s sont con\u00e7us pour votre commodit\u00e9. <strong>Ils sont autocollants et thermocollants<\/strong>, ce qui signifie qu'ils se fixent facilement sur une vari\u00e9t\u00e9 de surfaces.<br\/>Il vous suffit de les coller sur vos v\u00eatements, sacs ou accessoires pr\u00e9f\u00e9r\u00e9s pour un look personnalis\u00e9 en un clin d'\u0153il. Vous pouvez \u00e9galement les thermocoller \u00e0 l\u2019aide d\u2019un fer \u00e0 repasser pour une fixation plus permanente et durable.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151845428\",\"position\":11,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151845428\",\"name\":\"Mon ballon se d\u00e9gonfle, que faire ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Un ballon, comme tout objet gonfl\u00e9 \u00e0 l\u2019air, se d\u00e9gonfle avec le temps, rien d\u2019anormal \u00e0 cela, pour le regonfler, rien de plus facile il vous suffit de <a href=\\\"https:\/\/www.youtube.com\/watch?v=u_AI6LrSLao&t=12s\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">suivre ce tuto<\/a>.<br\/>Plus un ballon est gonfl\u00e9, plus il rebondira !\u00a0\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151889380\",\"position\":12,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151889380\",\"name\":\"Ballon sauteur, jusqu'\u00e0 quel \u00e2ge mon enfant peut l'utiliser ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Chez Ratatam Kids, nous sommes ravies de vous pr\u00e9senter nos adorables ballons sauteurs con\u00e7us pour les petits aventuriers <strong>de 2 \u00e0 8 ans <\/strong>!\u00a0<br\/>Plus votre enfant grandit, plus vous pouvez gonfler votre ballon sauteur pour plus de moments d\u2019amusements !\u00a0<br\/>Les ballons sauteur peuvent \u00eatre gonfl\u00e9s jusqu\u2019\u00e0 environ une circonf\u00e9rence de 40 cm.<br\/><strong>Pour les Tout-Petits de 2 \u00e0 3 ans :<\/strong> Nos ballons sauteurs offrent une exp\u00e9rience de saut douce et s\u00e9curis\u00e9e pour les tout-petits. Ils sont sp\u00e9cialement con\u00e7us pour les enfants de 2 \u00e0 3 ans, avec un niveau de gonflage adapt\u00e9 pour assurer stabilit\u00e9 et s\u00e9curit\u00e9 pendant le saut. Vos petits explorateurs peuvent ainsi d\u00e9velopper leur \u00e9quilibre tout en s'amusant.<br\/><strong>Pour les Aventuriers de 4 \u00e0 8 ans :<\/strong> \u00c0 mesure que vos enfants grandissent, nos ballons sauteurs grandissent avec eux ! Vous pouvez ajuster le niveau de gonflage en fonction de l'\u00e2ge et de la taille de votre enfant. Pour les aventuriers de 4 \u00e0 6 ans, gonflez le ballon un peu plus pour des sauts plus dynamiques et amusants. Cela permet \u00e0 vos enfants de continuer \u00e0 profiter de leur ballon sauteur \u00e0 mesure qu'ils gagnent en confiance et en habilet\u00e9.<br\/>Les poign\u00e9es faciles \u00e0 saisir assurent une prise en main ferme, permettant \u00e0 vos enfants de sauter en toute confiance.<br\/>Plus simple, <a href=\\\"https:\/\/www.youtube.com\/watch?v=KNJAVStZIcY&t=10s\\\">regardez notre tuto vid\u00e9o<\/a> !\u00a0\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151919103\",\"position\":13,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151919103\",\"name\":\"Mon ballon est mou, est-ce normal ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les ballons en taille 10 cm sont des petits ballons pens\u00e9s comme des balles de manipulation, favorisant la bonne pr\u00e9hension pour les plus petits. Il est donc normal qu\u2019ils soient plus mous.<br\/>Plus un ballon est gonfl\u00e9, plus il rebondira.\u00a0<br\/>\u00a0Si vous souhaitez qu\u2019ils soient plus durs, vous pouvez cela dit tout \u00e0 fait les gonfler d\u2019avantage en <a href=\\\"https:\/\/www.youtube.com\/watch?v=u_AI6LrSLao&t=12s\\\">suivant ce tuto<\/a>.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151955349\",\"position\":14,\"url\":\"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151955349\",\"name\":\"Quel est le d\u00e9lai de livraison ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Chez Ratatam Kids, nous comprenons \u00e0 quel point il est important pour vous de recevoir vos produits rapidement et en toute s\u00e9curit\u00e9. 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L\u00e0, vous trouverez une carte interactive indiquant tous les magasins partenaires o\u00f9 nos produits sont disponibles.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151709587","position":4,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151709587","name":"D'o\u00f9 proviennent nos produits ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Sur tous nos produits vous pouvez retrouver leur lieu de fabrication.\u00a0<br\/>Petit plus chez Ratatam Kids, <strong>nous privil\u00e9gions la production fran\u00e7aise<\/strong> pour nos articles et packaging, et nous choisissons avec soin et attention <strong>certains partenaires privil\u00e9gi\u00e9s<\/strong> pour de la production au savoir faire bas\u00e9s en Asie et en Europe.\u00a0<br\/>Une grande s\u00e9lection de nos produits sont <a href=\"https:\/\/ratatamkids.com\/categorie-produit\/made-in-france\/\"><strong>Made In France<\/strong> !<\/a>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151729645","position":5,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151729645","name":"Quelques paillettes en surface de mon ballon, pourquoi ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ne vous inqui\u00e9tez pas, nos ballons sont fabriqu\u00e9s en France et ne pr\u00e9sentent aucun danger pour les enfants. Les paillettes sont de qualit\u00e9 alimentaire.<br\/>Lors de la fabrication du ballon, <strong>les paillettes sont inject\u00e9es dans la mati\u00e8re<\/strong>, il se peut donc qu\u2019un surplus de paillettes se retrouve \u00e0 la surface du ballon.\u00a0<br\/>Apr\u00e8s quelques utilisations, il ne devrait plus y avoir de paillettes en surface.<br\/><strong>Sur la gamme mouton summer ou des ballons coquillage<\/strong>\u00a0qui sont eux fabriqu\u00e9s d\u2019une autre mani\u00e8re, ce probl\u00e8me ne se pose pas car les paillettes\u00a0<strong>sont inject\u00e9es \u00e0 l\u2019int\u00e9rieur<\/strong>\u00a0des ballons","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151749077","position":6,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151749077","name":"Comment retourner ma commande ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Retrouvez nos informations de retour sur la <a href=\"https:\/\/beta.ratatamkids.com\/retours\/\">page \"Retours\"<\/a>.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151802444","position":7,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151802444","name":"Mon ballon fant\u00f4me ne brille plus, que faire ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Le <strong>ballon fant\u00f4me phosphorescent<\/strong> est con\u00e7u pour briller dans l'obscurit\u00e9 apr\u00e8s avoir \u00e9t\u00e9 expos\u00e9 \u00e0 la lumi\u00e8re. Apr\u00e8s un certain temps, sa lueur peut s'affaiblir, mais pas de panique ! Cela ne signifie pas un dysfonctionnement, mais simplement que le <strong>mat\u00e9riau phosphorescent a besoin d'\u00eatre recharg\u00e9.<\/strong><br\/>Pour restaurer la luminosit\u00e9 de votre ballon fant\u00f4me, exposez-le \u00e0 <strong>une source lumineuse pendant quelques minutes.<\/strong> Cela peut \u00eatre la lumi\u00e8re du soleil, une lampe ou tout autre \u00e9clairage suffisamment puissant. Plus il est expos\u00e9 \u00e0 la lumi\u00e8re, plus il retrouvera sa capacit\u00e9 \u00e0 briller dans l'obscurit\u00e9","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151809565","position":8,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151809565","name":"Comment sont taill\u00e9s les d\u00e9guisements ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Les d\u00e9guisements sont propos\u00e9s en taille unique pour accompagner votre enfant toute leur enfance d\u00e8s tout petit jusqu'\u00e0 leur pr\u00e9-adolescence.\u00a0<br\/><strong>Adapt\u00e9s aux enfants de 3 \u00e0 8, 10 ou 12 ans en fonction du mod\u00e8le, ils sont con\u00e7us \u00e0 partir de tailles normalis\u00e9es.\u00a0<\/strong><br\/>Notons que certains de nos d\u00e9guisements comme les capes sont munis de liens ajustables*, de velcros et d'autres m\u00e9canismes permettant de les adapter facilement \u00e0 toutes les morphologies et tailles.\u00a0<br\/>En ce qui concerne les jupes ou v\u00eatements \u00e0 taille \u00e9lastique*, ces produits conviennent aux enfants de 3 \u00e0 8 ans.\u00a0<br\/>*notifi\u00e9 sur la fiche produit","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151822668","position":9,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151822668","name":"Comment monter mon diabolo ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Le diabolo est livr\u00e9 dans son emballage lapin. A l\u2019int\u00e9rieur, les baguettes, la corde et le diabolo.<br\/>Assembler la corde aux baguettes et jeter votre diabolo en l\u2019air !","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151829457","position":10,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151829457","name":"Comment coller mon \u00e9cusson ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Nos \u00e9cussons brod\u00e9s sont con\u00e7us pour votre commodit\u00e9. <strong>Ils sont autocollants et thermocollants<\/strong>, ce qui signifie qu'ils se fixent facilement sur une vari\u00e9t\u00e9 de surfaces.<br\/>Il vous suffit de les coller sur vos v\u00eatements, sacs ou accessoires pr\u00e9f\u00e9r\u00e9s pour un look personnalis\u00e9 en un clin d'\u0153il. Vous pouvez \u00e9galement les thermocoller \u00e0 l\u2019aide d\u2019un fer \u00e0 repasser pour une fixation plus permanente et durable.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151845428","position":11,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151845428","name":"Mon ballon se d\u00e9gonfle, que faire ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Un ballon, comme tout objet gonfl\u00e9 \u00e0 l\u2019air, se d\u00e9gonfle avec le temps, rien d\u2019anormal \u00e0 cela, pour le regonfler, rien de plus facile il vous suffit de <a href=\"https:\/\/www.youtube.com\/watch?v=u_AI6LrSLao&t=12s\" target=\"_blank\" rel=\"noreferrer noopener\">suivre ce tuto<\/a>.<br\/>Plus un ballon est gonfl\u00e9, plus il rebondira !\u00a0","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151889380","position":12,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151889380","name":"Ballon sauteur, jusqu'\u00e0 quel \u00e2ge mon enfant peut l'utiliser ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Chez Ratatam Kids, nous sommes ravies de vous pr\u00e9senter nos adorables ballons sauteurs con\u00e7us pour les petits aventuriers <strong>de 2 \u00e0 8 ans <\/strong>!\u00a0<br\/>Plus votre enfant grandit, plus vous pouvez gonfler votre ballon sauteur pour plus de moments d\u2019amusements !\u00a0<br\/>Les ballons sauteur peuvent \u00eatre gonfl\u00e9s jusqu\u2019\u00e0 environ une circonf\u00e9rence de 40 cm.<br\/><strong>Pour les Tout-Petits de 2 \u00e0 3 ans :<\/strong> Nos ballons sauteurs offrent une exp\u00e9rience de saut douce et s\u00e9curis\u00e9e pour les tout-petits. Ils sont sp\u00e9cialement con\u00e7us pour les enfants de 2 \u00e0 3 ans, avec un niveau de gonflage adapt\u00e9 pour assurer stabilit\u00e9 et s\u00e9curit\u00e9 pendant le saut. Vos petits explorateurs peuvent ainsi d\u00e9velopper leur \u00e9quilibre tout en s'amusant.<br\/><strong>Pour les Aventuriers de 4 \u00e0 8 ans :<\/strong> \u00c0 mesure que vos enfants grandissent, nos ballons sauteurs grandissent avec eux ! Vous pouvez ajuster le niveau de gonflage en fonction de l'\u00e2ge et de la taille de votre enfant. Pour les aventuriers de 4 \u00e0 6 ans, gonflez le ballon un peu plus pour des sauts plus dynamiques et amusants. Cela permet \u00e0 vos enfants de continuer \u00e0 profiter de leur ballon sauteur \u00e0 mesure qu'ils gagnent en confiance et en habilet\u00e9.<br\/>Les poign\u00e9es faciles \u00e0 saisir assurent une prise en main ferme, permettant \u00e0 vos enfants de sauter en toute confiance.<br\/>Plus simple, <a href=\"https:\/\/www.youtube.com\/watch?v=KNJAVStZIcY&t=10s\">regardez notre tuto vid\u00e9o<\/a> !\u00a0","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151919103","position":13,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151919103","name":"Mon ballon est mou, est-ce normal ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Les ballons en taille 10 cm sont des petits ballons pens\u00e9s comme des balles de manipulation, favorisant la bonne pr\u00e9hension pour les plus petits. Il est donc normal qu\u2019ils soient plus mous.<br\/>Plus un ballon est gonfl\u00e9, plus il rebondira.\u00a0<br\/>\u00a0Si vous souhaitez qu\u2019ils soient plus durs, vous pouvez cela dit tout \u00e0 fait les gonfler d\u2019avantage en <a href=\"https:\/\/www.youtube.com\/watch?v=u_AI6LrSLao&t=12s\">suivant ce tuto<\/a>.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151955349","position":14,"url":"https:\/\/ratatamkids.com\/en\/faq\/#faq-question-1729151955349","name":"Quel est le d\u00e9lai de livraison ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Chez Ratatam Kids, nous comprenons \u00e0 quel point il est important pour vous de recevoir vos produits rapidement et en toute s\u00e9curit\u00e9. C'est pourquoi nous sommes fi\u00e8res de vous offrir un service de livraison rapide et fiable.<br\/>Toutes vos commandes sont trait\u00e9es avec le plus grand soin par<strong> l\u2019association des Papillons Blancs de Lille<\/strong> et sont exp\u00e9di\u00e9es <strong>via Colissimo dans les 72h suivants votre commande.<\/strong><br\/>D\u00e8s que votre colis est exp\u00e9di\u00e9, vous recevrez <strong>un num\u00e9ro de suivi<\/strong> Colissimo par mail ou par t\u00e9l\u00e9phone, vous permettant de suivre votre livraison en temps r\u00e9el.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/pages\/26150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/users\/52"}],"replies":[{"embeddable":true,"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/comments?post=26150"}],"version-history":[{"count":2,"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/pages\/26150\/revisions"}],"predecessor-version":[{"id":36309,"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/pages\/26150\/revisions\/36309"}],"wp:attachment":[{"href":"https:\/\/ratatamkids.com\/en\/wp-json\/wp\/v2\/media?parent=26150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}